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Raise a Query

Please email your query to us by clicking on the "Send an Email" button below. Also, mention your email ID registered with us to help resolve your query seamlessly.

Send an Email

Raise a Complaint

If you have a complaint that you would like to submit to the bank for resolution, please follow the procedure below.

Level 1

Not satisfied with our previous response?

If the resolution you received does not meet your expectations, please share details of your complaint with Mr. Girish Sehgal, Head - Phone Banking.

Send an Email

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form

Level 2

Not satisfied with our previous response?

If you are unsatisfied with the previous response after following the first level of the complaint resolution mechanism, write to Head-Customer Service Quality.

Please enter your Account/ Application Number and previous Level 1 SR number to proceed.
SR

In case you do not have a Service Request/Complaint Reference Number, go back and Submit Query/Complaint.

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form

Level 3

You are not satisfied with our previous response

If you are unsatisfied with the responses after following the first two levels of the complaint resolution mechanism, you may write to Ms. Sharlet Malvankar, Principal Nodal Officer.

Please enter account/application number and previous level 2 SR number to proceed further

SR

In case you do not have a Service Request/ Complaint Reference Number, you may go back and Submit Query/Complaint.

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form
Level 1
Not satisfied with our previous response?

Level 1

Not satisfied with our previous response?

If the resolution you received does not meet your expectations, please share details of your complaint with Mr. Girish Sehgal, Head - Phone Banking.

Send an Email

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form
Level 2
Not satisfied with the resolution provided on the Level 1

Level 2

Not satisfied with our previous response?

If you are unsatisfied with the previous response after following the first level of the complaint resolution mechanism, write to Head-Customer Service Quality.

Please enter your Account/ Application Number and previous Level 1 SR number to proceed.

SR

In case you do not have a Service Request/Complaint Reference Number, you may go back and Submit Query/Complaint.

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form
Level 3
Not satisfied with the resolution given?

Level 3

You are not satisfied with our previous response

If you are unsatisfied with the responses after following the first two levels of the complaint resolution mechanism, you may write to Ms. Sharlet Malvankar, Principal Nodal Officer.

Please enter account/application number and previous level 2 SR number to proceed further

SR

In case you do not have a Service Request/Complaint Reference Number, you may go back and Submit Query/Complaint.

Alternatively, you can download the "Complaint Form" and send it to us.

Complaint Form
Senior Management/Line Functioning Heads

Have any other doubts?

Grievance Redressal Mechanism