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Raise a Query/Complaint

Have a query?

If you have a query that you would like to submit to the Bank for resolution, please follow the procedure below.Please note, you will be able to move to the next level only when you approach the previous level.

Level 1

Submitting a query for the first time

Please e-mail your query to us by clicking on the Send an e-mail button below. Also, mention your e-mail ID registered with us to help resolve your query seamlessly.

Send an Email

Level 2

You are not satisfied with our previous response

If the resolution you received does not meet your expectations, please share the details of your query with Mr. Girish Sehgal, Head - Phone Banking.

Please fill the form to submit your query.
SR

In case you do not have a Service Request/Query Reference Number, go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form

Level 3

You are not satisfied with our previous response

If you are unsatisfied with the responses you have received after following the first two levels of the query resolution mechanism, please write to Head - Customer Service Quality.

Please fill the form to submit your query. 'Submit Query/Request'
SR

In case you do not have a Service Request/Query Reference Number, you may go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form

Level 4

You are not satisfied with our previous response

If you are unsatisfied with the responses after following the first three levels of the query resolution mechanism, you may write to Ms. Sharlet Malvankar, Principal Nodal Officer.

Please fill the form to submit your query.
SR

In case you do not have a Service Request/ Query Reference Number, you may go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form
Level 1
Submitting a query for the first time?

Level 1

Submitting a query for the first time

We will get back to you within 1 day.

Please e-mail your query to us by clicking on the ‘Send an Email’ button below. While doing so, we request you to mention your e-mail ID registered with us, which will help us to resolve your query seamlessly.

Send an Email
Level 2
Not satisfied with our first response?

Level 2

You are not satisfied with our previous response

If the resolution you received does not meet your expectations, please share the details of your query with Mr. Girish Sehgal, Head – Phone Banking.

Please fill the form to submit your query.
SR

In case you do not have a Service Request/Query Reference Number, you may go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form
Level 3
Not satisfied with our responses following the first two levels?

Level 3

You are not satisfied with our previous response

If you are unsatisfied with the responses you have received after following the first two levels of the query resolution mechanism, please write to Head - Customer Service Quality.

Please fill the form to submit your query.
SR

In case you do not have a Service Request/Query Reference Number, you may go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form
Level 4
Not satisfied with our resolution given by the Grievance Mechanism

Level 4

You are not satisfied with our previous response

If you are unsatisfied with the responses after following the first three levels of the query resolution mechanism, you may write to Ms. Sharlet Malvankar, Principal Nodal Officer.

Please fill the form to submit your query.
SR

In case you do not have a Service Request/Query Reference Number, you may go back and Submit Query/Request.

Alternatively, you can download the "Query Form" and send it to us.

Query Form