Level 1

Submitting a query for the first time

Please e-mail your query to us by clicking on the Send an e-mail button below. Also, mention your e-mail ID registered with us to help resolve your query seamlessly.

Send an Email

Level 2

You are not satisfied with our previous response

If the resolution you received does not meet your expectations, please share the details of your query with Mr. Phani Kumar Thota, Head - Phone Banking.

Please fill the form to submit your query.

Account/Application Number* Complaint Reference Number*: SR

In case you do not have a Service Request/Query Reference Number, go back and Submit Query/Request.

Submit

Alternatively, you can download the "Query Form" and send it to us.

Query Form

Level 3

You are not satisfied with our previous response

If you are unsatisfied with the responses you have received after following the first two levels of the query resolution mechanism, please write to Head - Customer Service Quality.

Please fill the form to submit your query. 'Submit Query/Request'

Account/Application Number* Enter Level 2 Reference Number*: SR

In case you do not have a Service Request/Query Reference Number, you may go back and Submit Query/Request.

Submit

Alternatively, you can download the "Query Form" and send it to us.

Query Form

Level 4

You are not satisfied with our previous response

If you are unsatisfied with the responses after following the first three levels of the query resolution mechanism, you may write to Mr. Vinayak More, Principal Nodal Officer.

Please fill the form to submit your query.

Account/Application Number* Enter Level 3 reference number* SR

In case you do not have a Service Request/ Query Reference Number, you may go back and Submit Query/Request.

Submit

Alternatively, you can download the "Query Form" and send it to us.

Query Form