Senior Management/Line function Heads

Complaint related to Saving Account, Deposits, Insurance etc

Complaint related to Credit Card, Personal Loan on Credit Card etc

Complaint related to Personal Loan

Complaint related to Prepaid Cards

Exclusive for NRI customers and Retail Remittances

Exclusive for Wealth customers

Complaint related to Home Loans, Insurance on Home Loan etc

Complaint related to all kind of Consumer Loans like Vehicle loan etc

Complaint related to Farm Finance, Kisan Credit card, Jewel Loans etc

Complaint related to Demat Account

NCR, Rest of North, Noida, Punjab, Gurugram, UP, UK, Haryana - RIB, Punjab - RIB, TRICITY, Rajasthan, Jhansi & Gwalior locations

Karnataka North - RIB, Karnataka South - RIB,Rest of Tamil Nadu, Tamil Nadu South - RIB,Bengaluru City,Chennai City,North Karnataka, Tamil Nadu North - RIB,Gujarat, Indore, Bhopal & Jabalpur clusters

East 1 Zone: Rest of West Bengal,North East & North Bengal,Kolkata

East 2 Zone: Andhra Pradesh & Rest of Telangana, Hyderabad, Odisha, Jharkhand, Chhattisgarh, Telangana - RIB,Bihar, Andhra Pradesh - RIB

West Zone: Pune City, Chennai City, Mumbai, Kerala, Rest of Karnataka, Goa, South Maharashtra, Maharashtra North - RIB, Maharashtra South - RIB,West Maharashtra

NCR and Haryana,J&K and Ladakh,Himachal Pradesh,Uttarakhand,Punjab & Chandigarh Tricity

Please click on respective state head to know more

Rajasthan & Madhya Pradesh

North East & West Bengal and Sikkim

Andhra Pradesh and Telangana

Tamil Nadu

Rest of Maharashtra and Goa

Gujarat

Karnataka

Odisha & Chhattisgarh

Uttar Pradesh

Bihar & Jharkhand

Kerala

Mumbai North and Thane

Mumbai South, Navi Mumbai

Maharashtra North

Maharashtra South & Goa

Pune

Head Liabilities:

Mr. Rajesh Rai
Telephone No.: 022-39337931 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Credit Cards:

Mr. Anish Madhavan
Telephone No.: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Personalloan:

Mr. Atul Arora
Telephone No.: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Prepaid Cards

Mr. Anish Madhavan
Telephone No.: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head NRI & Remittances:

Mr. Sidharatha Mishra
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Wealth Banking:

Mr.Sandeep Pawan Gupta
Telephone No.: 022- 39337941 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Retail Loans (Home & Vehicle):

Mr. Atul Arora
Telephone No.: 022-39337934 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Retail Loans (Home & Vehicle):

Mr. Atul Arora
Telephone No.: 022-39337934 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Agri Banking:

Mr. Atul Arora
Telephone No.: 022-39337935 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head Demat Services:

Mr. Sandeep Pawan Gupta
Telephone No.: 022-39337936 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Mr. S. Bakhshi

Managing Director and CEO
Telephone No.: 022-26531397 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Managing Director & CEO at:
Office of the Managing Director (C/o Nodal Officer)
ICICI Bank Ltd
ICICI Bank Towers
South Tower, West Wing, 2nd Floor
Bandra Kurla Complex
Mumbai: 400 051

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head North Zone:

Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head South Zone:

Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head East Zone:

Mr. Rajesh Rai
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Head West Zone:

Mr. Rajesh Rai (West Zone)
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch Banking - State Head

State	State Head Name
NCR and Haryana	Pradeep Malhotra
J&K and Ladakh
Himachal Pradesh
Uttarakhand
Punjab & Chandigarh Tricity
Rajasthan	Manish Jain
Madhya Pradesh	Manish Jain
North East	Akash Raghav
West Bengal and Sikkim	Akash Raghav
Andhra Pradesh and Telangana	Prasanth Singh Bondili
Tamil Nadu	Rajani Kumar Challa
Gujarat	Viral Rupani
Karnataka	Atul Jain
Odisha & Chhattisgarh	Sarat Yadav
Uttar Pradesh	Sumit Mehrotra
Maharashtra North & Central	Abhishek Gupta
Maharashtra South & Goa	Harsh Priyani
Pune	Amit Dave
Bihar & Jharkhand	Vidya Prakash
Kerala	Sridharan Ranganathan
Mumbai North and Thane	Sameer Shinde
Mumbai South, Navi Mumbai	Anubhav Rajesh Srivastava

Branch-Banking-State-Head:

Mr. Pradeep Malhotra
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Manish Jain
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Akash Raghav
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Prasanth Singh Bondilia
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Rajani Kumar Challa
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Sandeep Pawan Gupta
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Ms. Viral Rupani
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Atul Jain
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Sarat Yadav
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr. Sumit Mehrotra
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Vidya Prakash
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Sridharan Ranganathan
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Sameer Shinde
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Anubhav Rajesh Srivastava
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Abhishek Gupta
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

Branch-Banking-State-Head:

Harsh Priyani
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch-Banking-State-Head:

Mr.Amit Dave
Telephone No.: 022-39337933 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

You may write to Business Heads at:
ICICI Bank Ltd
Complaints Department, 7th floor
ICICI Bank Towers,
Financial District, Gachibowli
Hyderabad-500032

Or Click here to send an Email

It will redirect to the Level 2 of the escalation matrix, enter account number and SR number to proceed further.

Branch Banking - State Head

Head Liabilities - Grievance

Head Credit Cards - Grievance

Head Personal Loans - Grievance

Head Prepaid Cards - Grievance

Head NRI and Remittances - Grievance

Head Wealth Banking - Grievance

Head Home Loans - Grievance

Head Consumer Loans - Grievance

Head Agri Banking - Grievance

Head Demat Services - Grievance

Managing Director and CEO - Grievance

Help us understand your complaint better

Additional Details

Please share your complete account number or application number for us to respond faster

Please share the email id registered with the Bank

Please share the registered mobile number as per Bank records

Please share your complete account number or application number for faster response

Maximum size 5 MB

Only PDF and JPG to be attached

Branch Banking - State Head

Head Liabilities - Grievance

Head Credit Cards - Grievance

Head Personal Loans - Grievance

Head Prepaid Cards - Grievance

Head NRI and Remittances - Grievance

Head Wealth Banking - Grievance

Head Home Loans - Grievance

Head Consumer Loans - Grievance

Head Agri Banking - Grievance

Head Demat Services - Grievance

Managing Director and CEO - Grievance

Help us understand your complaint better

Additional Details

Please share your complete account number or application number for us to respond faster

Please share the email id registered with the Bank

Please share the registered mobile number as per Bank records

Please share your complete account number or application number for faster response

Maximum size 5 MB

Only PDF and JPG to be attached

Preview Form Data X

Head Liabilities - Grievance

Head Credit Cards - Grievance

Head Personal Loans - Grievance

Head Prepaid Cards - Grievance

Head NRI and Remittances - Grievance

Head Wealth Banking - Grievance

Head Home Loans - Grievance

Head Consumer Loans - Grievance

Head Agri Banking - Grievance

Head Demat Services - Grievance

Managing Director and CEO - Grievance

Head North Zone - Grievance

Head South Zone

Head East Zone & Andhra Pradesh & Telangana - Grievance

Head West Zone - Grievance

Your Name:

Account/Application Number:

Your Email ID:

Your Mobile number:

Alternative Number:

Your feedback or comments:

Your File Name:

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